Privacy Policy
At PassTickets, your privacy matters. This document explains how we handle personal data on our websites, applications, and digital platforms. It combines our Privacy Policy and Privacy Notice to provide clarity and comply with applicable data protection laws, including Saudi Arabia's Personal Data Protection Law (PDPL) and other relevant regulations. By using our platforms, you agree to this document's terms. If you have questions, feel free to contact us.
PassTickets ("we," "us," or "our") is a company registered with the Ministry of Commerce in Saudi Arabia. We provide services related to entertainment and tourism activities in the Kingdom. As a "data controller," we determine how personal data is collected, processed, and shared, ensuring compliance with legal and ethical standards.
When you interact with us, we may collect personal data, including your full name, mobile number, email address, gender, country, and nationality. Depending on your interactions, we may also collect location data based on device settings, booking details such as event date, ticket types, number of tickets, and payment details like card type, transaction date, and payment time. Engagement data, including the number of interactions with our platform, technical data such as your IP address, browser type, device type, and time zone, along with promotional preferences, usage data about platform activity, and browsing history, may also be collected. Additionally, we may gather information such as feedback, survey responses, preferences, customer support interactions, and analytics to improve our services.
We collect your personal data to deliver requested services, improve user experience, send updates or promotions with consent, and comply with legal obligations. Our aim is to provide exceptional customer service while ensuring transparency and protecting your data.
Under the PDPL (Personal Data Protection Law) and applicable laws, you have the right to access your data, request corrections for inaccurate or incomplete information, request deletion of your data when legally permissible, and object to certain uses of your data.
We may share your data with service providers for payment processing or service delivery and with partners for co-branded events or promotions when you provide consent.
We employ technical and administrative measures to safeguard your personal data against unauthorized access, loss, or misuse.
Your data is retained only as long as necessary for its intended purposes or as required by law.
PassTickets does not process your data using automated decision-making or profiling. However, we use analytics to improve our platforms and may display targeted advertisements with your consent. For further details, refer to our Cookie Policy.
We process your data to fulfill contractual obligations, comply with legal requirements, and improve our services based on legitimate interests.
If PassTickets undergoes a business change, such as a sale or merger, your data may be transferred to the new entity, which will honor this policy and notice.
This document may be updated to reflect legal or operational changes, and significant updates will be communicated through email, notifications, or banners on our platforms.
PassTickets is not responsible for direct, indirect, incidental, or consequential damages arising from your use or inability to use our platforms.
For inquiries or to exercise your rights, you can reach us via email at [email protected] or by phone at 920025515.